Support
Answers to common questions about FitIQ.
Getting a great scan
How should I stand for a body scan?
Stand about two metres back from your iPhone in fitted clothes, and line up your whole body inside the on-screen outline – head and feet between the lines. FitIQ measures the moment you’re aligned.
What lighting works best?
Soft, even light. A window works well. Avoid strong light from behind you, which can hide your outline.
My measurements look off. What can I do?
Rescan from the Measure tab in fitted clothing and good light, keeping the phone steady at about waist height. FitIQ keeps your history so you can compare scans.
Your account and Premium
What’s included in FitIQ Premium?
Premium adds unlimited body scans, advanced analytics, personalised recommendations, Style Studio virtual try-on, wardrobe analytics, data export and priority support. You can start on the free plan.
How do I restore a purchase?
Open the Premium screen in FitIQ and tap Restore. Make sure you’re signed in with the same Apple ID you used to subscribe.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, choose FitIQ and tap Cancel Subscription. You’ll keep Premium until the end of the current period.
Can I get a refund?
Refunds for App Store purchases are handled by Apple. You can request one at reportaproblem.apple.com.
Privacy and permissions
Does FitIQ keep my photos?
FitIQ uses your camera only while you scan. Photos stay on your device unless you choose to save them. Read the full privacy policy.
How do I turn camera or notification access on or off?
Open Settings on your iPhone, scroll to FitIQ and change Camera, Photos or Notifications at any time.
Still need help?
In the app, open the Profile tab and choose Help & Support or Send Feedback. Include your iPhone model and iOS version if something isn’t working, and we’ll take a look.